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Jones Soda
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Canadian shipments temporarily unavailable – We will have shipments across the border available soon. Thanks for your patience.

Questions? Click on the links below to solve the mystery.

If you have a question not answered below, please use the e-mail address provided at the bottom of this page to let us know.

Q: How much does myJones cost?
A: The cost is $29.99 for a case of 12 bottles (plus shipping). All prices in US Dollars. WA State Sales Tax applies to orders purchased by or shipped to WA State residents.

Q: How long will it take for me to receive my order?
A: Our standard method of shipping is UPS GROUND so orders should arrive within 3-4 weeks from order date. (Orders ship from WA State, so WA State deliveries should arrive within 2 weeks from order date).

If you choose to expedite shipping, UPS 2 DAY AIR shipments should arrive within 2 weeks from order date. Note: 2 day air shipping does not mean product will arrive two days after you place your order. It takes approximately a week and a half to produce each myJones 12-pack.

Q: Is there any way to receive my order before 2 to 4 weeks? 
A: The myJones process takes time...each bottle gets the personal touch. Please expect 2 to 4 weeks for delivery of your personalized Jones Soda.

Q: If I ship more than one case to a specific location, do I get a shipping discount?
A: Shipping rates are determined by UPS; there is no discount for multiple shipments to a specific destination.

Q: How does it ship?
A: All orders are shipped via UPS (no PO Box delivery).

Q: How can I find out how much shipping costs?
A: Please start an order…you don’t have to enter your credit card number to get a shipping quote. Once you enter your shipping address, quantity and shipping method, you will get an exact shipping quote.

Q: What photo format should I submit?
A: Good quality photos make all the difference. We have supplied you with three templates to choose from to get the size and resolution just right:

(a) JPG label template
(b) TIF label template
(c)  Bitmap (BMP)

To use, open any of these templates in your favorite photo editing program. Simply erase or cover up the picture of the flower with your own photo. Save as a .TIF or .JPG in RGB image mode (not CMYK). For JPG files, use the lowest compression (or highest quality) setting possible. High compression will make a smaller file size, but will blur your photo and we won't be able to use it.

In the end your photos should be at least 300 dpi and at least 2.1" X 1.75" (or 630 X 525 pixels at 300 dpi). Your file size should be over 150K.

Q: How do I resize my photo?
A: Use Adobe Photoshop, Paintshop Pro, Macromedia Fireworks, or a similar photo editing program.
Let's take the example that you have an 8X10 at 150 dpi. Open this file in Adobe Photoshop and then click on the menu

Image > Image Size...

image size

This will give you several options with "pixel dimensions", "document size" and two boxes at the bottom: "constrain proportions" and "resample image". The trick here is to make sure "resample image" is OFF (no check). That means if you change the settings of the document size, or of the resolution, then the document file size (shown at the top beside "pixel dimensions") stays the same. The object of the game is to either keep the same, or reduce the file size. Do not make it bigger because that will ruin the image quality.

With the resample image clicked off, you will only be able to change either the document height and width or the resolution. Increasing the resolution decreases the height and width. And vica versa. For a Jones Soda label we need a MINIMUM of 300 dpi (roughly the same as pixels/inch) and a document size of 2.1" X 1.75".

Q: Can I use either a Black and White or color photo on all flavors of myJones?
A. Yes, both B+W and color photos are acceptable for all flavors.

Q: Do you offer any discounts?
A: Yes! Discounts apply per individual order (multiple orders cannot be combined to be eligible for the volume discount).

  • 10-19 12-pk cases: 5% off before shipping applies per individual order. Order must feature same photo and text; you may choose multiple flavors within the order.
  • 20 or more 12-pk cases: 10% off before shipping applies per individual order. Order must feature same photo and text; you may choose multiple flavors within the order.
  • 480 or more 12-pk cases: For price quotes on Really Big Orders contact Customer Service at: myjones@jonessoda.com or 1-800-656-6050 (8am-5pm Pacific Time). Order must feature same photo, text and flavor to qualify for discount.

Q: I live near Seattle. Can I pick up my order instead of having it shipped to me?
A: Unfortunately no, we do not have a will call area available for pick up.

Q: I need the product immediately, can you just send me the labels and I will put them on the product?
A: Sorry, due to FDA regulations we can only ship labeled bottles. We cannot ship the labels by themselves.

Q: Can I have different pictures in a case? 
A: No; one picture per case of 12 bottles. New pictures and new text require a new order.

Q: I want to change my order. How can I do that? 
A: Completed orders may not be changed. Please note the numerous warnings about this throughout the order process. Please take your time and check for typos/image trouble/correct address info, etc.

Q: I want to cancel my order. How can I do that? 
A: As stated above, completed orders are ineligible for cancellation/refund. Take your time and check for typos/image trouble/correct address info, etc. 

Q: I want a refund. Is that possible? 
A: We cannot offer exchanges or refunds at this time. However, if you received damaged product, please contact Customer Service via e-mail at myjones@jonessoda.com or toll free at 1-800-656-6050.

Q: My order arrived and there is a broken bottle. What should I do?
A: We do everything we can to ensure that each order arrives in perfect condition. However, if a bottle breaks in transit or if you received damaged product contact Customer Service via email at myjones@jonessoda.com or 1-800-656-6050.

Q: I only see a few flavors offered. Why?
A: We want to give you the world, but we can only give you a part of it. We rotate the flavors regularly, so check the site often to see if your favorite flavor is available.

Q: But I really want (insert flavor here)! Is there any way I can get it? 
A: No. Sadly, we cannot entertain specific flavor requests.

Q: Can I mix up the flavors in a case? 
A: No; one flavor per case of 12 bottles. You can always order multiple flavors by the case in one order (example: 2 cases of Root Beer and 1 case of Green Apple all with the same image/text).

Q: Can I get my pictures on your organics or naturals products?
A: Custom labels are available only on Jones Soda bottles.

Q: How long will the soda last?
A: Jones Soda has a shelf life of 2 years.

Q: I was actually looking to submit my photo for the Jones Soda labels. Where do I go? 
A: To post your photo for possible use on a bottle of Jones Soda in general distribution, please see either our Jones Soda Gallery or our photo submission page.

Q: I don't have a scanner. Can I just mail you my picture? 
A: We would hate to lose your picture, which is why we only accept pictures electronically over the internet. Try your local copy center if you do not have access to a scanner. Most copy centers offer this service or usually charge a small hourly fee to use their equipment.

Q: Can I start an order now and complete it later?
A: Yes. Orders may be saved without completing the process through to payment. Note that flavors change regularly, so if you see the flavor you want – order it quick.

You may also contact Jones Soda Customer Service between 8am to 5pm Pacific Time at 1-800-656-6050 or send us an e-mail, myjones@jonessoda.com.