NOW SHIPPING TO CANADA! (not available in some remote areas—details available here)
Question??? Click on the links below to solve the mystery.
If you have any questions not answered below, please use the email address provided at the bottom of this page to let us know.
Q. I can't seem to login. The website doesn't recognize my login or email address.
Q. How much does myJones cost?
Q. How long will it take for me to receive my order?
Q. Is there any way to receive my order before 3 to 4 weeks?
Q. If I ship more than one case to a specific location, do I get a shipping discount?
Q. How does it ship?
Q. Do you ship internationally?
Q. How can I find out how much shipping costs?
Q. What photo format should I submit?
Q. How do I resize my photo?
Q. Can I use either a B+W or color photo on all flavors of myJones?
Q. Do you offer any discounts?
Q. I live near Seattle. Can I pick up my order instead of having it shipped to me?
Q. I need the product immediately, can you just send me the labels and I will put them on the product?
Q. Can I have different pictures in a case?
Q. I want to change my order. How can I do that?
Q. I want to cancel my order. How can I do that?
Q. I want a refund. Is that possible?
Q. My order arrived and there is a broken bottle. What should I do?
Q. I only see a few flavors offered. Why?
Q. But I really want (insert flavor here)! Is there any way I can get it?
Q. Can I mix up the flavors in a case?
Q. Can I get my pictures on your organics or naturals products?
Q. How long will the soda last?
Q. I was actually looking to submit my photo for the Jones Soda labels. Where do I go?
Q. I don't have a scanner. Can I just mail you my picture?
Q. Can I start an order now and complete it later?
Q: Does your site support Spanish or French text?
Q. My question is not answered in either the "How To" or "FAQ" section. What do I do?
You may also contact Customer Service between 8am to 5pm Pacific Time at 1-800-656-6050 or use the form below.
